“Thursday, October 10, 2024

Finzel’s Heating and Cooling
44335 N. Groesbeck Hwy
Clinton Twp, MI 48036

Dear Customer Service Representative,

There’s something we want to bring to your attention that should not go unnoticed regarding your employee. When AAC (HVAC) Services merged with Finzel to provide even better services for Metro Detroit, we were skeptical at first, we proceeded to make an appointment. On Thursday, October 10, 2024, we had our routine boiler maintenance done to ensure optimal performance. When the boiler technician arrived to our resident, we were greeted by a familiar face, Cadan; that quickly ease our fear of what type of services we will receive.
We definitely know his work ethics!

Cadan is safety-conscious of homeowners, professional and able to provide quality services. He is an expert in his field and he is willing to share in-depth knowledge with customers in an informative but not condescending way. He is always prepared when he arrives, so he can work effectively, efficiently and save time. He is positive, enthusiastic, communicates clearly and leaves detailed work orders. He explains what’s wrong with the boiler system or what needs to be done to fix it in an easy-to-understand way.

Cadan has experience in servicing boilers, we will definitely recommend Finzel’s Services to others, you can tell he enjoy his job. The business name may have change but the quality boiler services is the same! Thank you Caden for excellent services.

Sincerely,

Daisy M & Family
Satisfied Customer”

– Daisy M.